Frequently Asked Questions
Everything you need to know about professional waxing supplies and your order.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send another email with a tracking link so you can monitor its progress in real-time.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those who need their professional supplies sooner.
What is your return policy for wax products?
For safety and hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return authorization.
Do you offer professional or wholesale discounts?
Yes, we offer a specialized Pro Portal for licensed estheticians and salon owners. Once verified, you will have access to wholesale pricing and bulk order discounts.
Which wax formula is best for sensitive skin?
Our Starsoft and Calendula formulas are specifically designed for sensitive skin, utilizing neurosensory ingredients to reduce redness and discomfort during the hair removal process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.